Frequently Asked Questions
Everything you need to know about sourcing premium crystals and minerals from Crystals Wholesale USA.
Are your crystals and minerals ethically sourced?
Yes, we prioritize ethical sourcing by working directly with reputable mines and artisanal cutters worldwide. We ensure that our suppliers adhere to fair labor practices and environmentally conscious extraction methods.
What is the minimum order quantity (MOQ) for wholesale pricing?
To maintain our wholesale rates, we require a minimum opening order of $250. Subsequent reorders have a minimum of $100 to help support small businesses and independent retailers.
How do you ensure fragile items don't break during shipping?
We specialize in high-security packaging for delicate minerals. Each specimen is double-wrapped in protective foam or bubble wrap and secured in heavy-duty, reinforced boxes to ensure they arrive at your shop in perfect condition.
Can I request specific photos of the exact items I will receive?
For high-value statement pieces and unique cathedrals, we provide 'Exact Choice' listings where the photo represents the specific item. For bulk tumbled stones or small points, we provide stock photos representing the average grade and size of the lot.
What is your return policy for wholesale orders?
We accept returns within 14 days of delivery if items are damaged or significantly different than described. Please note that because we sell natural products, minor variations in color, shape, and size are expected and not considered defects.
Do you offer international shipping outside of the USA?
While we primarily serve the USA, we do offer international shipping to select countries. Please contact our logistics team for a custom freight quote and to discuss customs documentation for your specific region.